Contact Us
Average response time: under 2 hours
Have a question about our research materials, Certificates of Analysis, product availability, or ordering process? The MedPep team is here to help.
As researchers ourselves, we understand the importance of reliable suppliers, transparent documentation, and responsive support. Whether you're a university researcher, laboratory professional, biotechnology organisation, or independent researcher, we're available to assist with your enquiries.
How We Can Help
Our team can assist with:
- Product and stock enquiries
- Certificates of Analysis (COAs)
- Research peptide specifications
- Order and shipping enquiries
- Laboratory and institutional orders
- Account and verification assistance
- General research material enquiries
Researcher-Focused Support
At MedPep, we believe that quality support is just as important as quality research materials. We work closely with researchers across Australia and understand the importance of receiving accurate information, reliable documentation, and prompt assistance when conducting scientific research.
If you're unsure which product best suits your research requirements or need assistance interpreting testing documentation, our team is happy to help.
Fast Response Times
We aim to respond to all enquiries as quickly as possible. For the fastest assistance, please include relevant information about your enquiry, such as the product name, batch number, order number, or institution details where applicable.
Why Researchers Choose MedPep
- Research-focused customer support
- Independent third-party tested materials
- Certificates of Analysis available for every batch
- Transparent quality assurance practices
- Australian-based support team
- Trusted by researchers nationwide
Get In Touch
Complete the contact form below and a member of the MedPep team will respond as soon as possible. We look forward to assisting with your research requirements.