All orders are fulfilled and dispatched within 12 hours. Next-day delivery for express shipping is 2pm AEST cut-off time.

Standard Shipping Times: 3-5 Business Days

Express Shipping Times: 1-3 Business Days

At this time, MedPep only ships within Australia.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

At this time, MedPep accepts payment via Australian bank transfer only.

Once your order has been placed, you will receive our bank details and payment instructions. Orders are processed and dispatched once payment has been received and cleared.

We utilise Osko-enabled payments where available, allowing most transfers from Australian banks to be received instantly.

If you have any questions regarding payment or require assistance completing your order, please contact our customer support team and we will be happy to assist.

You can reach our customer support team via email or through the contact form on our website. We typically respond within 24 hours.

info@medpep.com.au